Privacy Policy – POA Nyumbani

POA Nyumbani is a digital platform that supports Tanzanians returning home and provides access to reintegration information, Hope-Heal-Home (3H) support pathways, family support, education support, well-being guidance, service referrals, and related assistance.

This Privacy Policy explains how POA Nyumbani may collect, use and protect personal information when you use the platform. By using the platform, you acknowledge the practices described in this policy.

Depending on how you use the platform, information may include:

• Name
• Email address
• Telephone number
• Account / login information
• Age or age group, where needed for eligibility
• Family / dependent information voluntarily provided
• Returnee / reintegration information
• Service and assistance requests
• Education support requests
• Appointment or referral information
• Documents or information voluntarily uploaded by users
• Technical / device and usage information required to operate and secure the platform

We do not claim to collect information that the platform does not actually use. The types of information collected depend on the features you choose to use.

You may voluntarily provide information related to well-being, counselling, dental care, family circumstances or other support needs. Such information is used only for the relevant support or service purpose and according to applicable privacy obligations.

Information may be used to:

• Create and manage user accounts
• Respond to assistance requests
• Determine eligibility for programme services
• Coordinate referrals and support services
• Communicate with users
• Improve programme delivery
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations

POA Nyumbani does not sell personal information.

Information may only be shared where necessary with authorised POA Nyumbani personnel, approved service providers, programme partners, referral organisations, technical service providers, or authorities where legally required.

Personal or sensitive information is only shared where appropriate for the requested service and subject to suitable confidentiality and security controls.

Reasonable administrative, technical and organisational safeguards are used to protect personal information from unauthorised access, disclosure, alteration or loss.

Information is retained only as long as necessary for the purposes for which it was collected, programme administration, legal obligations, and dispute or security requirements.

You may request access, correction or deletion of your personal information, subject to applicable legal requirements.

Users with POA Nyumbani accounts can request account deletion through the account / settings area of the app. Associated personal data will be deleted, except where retention is legally required.

Information concerning children should only be provided by a parent, guardian or authorised adult where necessary for a relevant support service. We do not knowingly encourage children to create accounts independently unless that functionality has specifically been designed and approved for them.

The platform may use third-party infrastructure or service providers necessary for hosting, authentication, communications, analytics or programme delivery. These providers may process data only as necessary to provide those services.

This policy may be updated periodically. The latest version and effective date will always be published on this page.

For privacy enquiries, please contact: